Troubleshooting the WordPress Plugin

Modified on Tue, 22 Nov 2022 at 03:53 PM

When you need help troubleshooting an issue with your WordPress integration, Contently's product team might ask you to share a copy of your logs with us. These logs only contain information about the Contently plugin and do not include sensitive data about your WordPress account. The benefit is these logs give us a history lesson in what actions you've taken so that we can help diagnose any issues you might be having.


How to Access Your Contently Logs in WordPress

1. Navigate to the "Contently" option in the left hand panel in WordPress and then click the "Log" option below.


2. Take a screenshot or download a copy of the Log, Testing, and Mapping tabs. Each of the three tabs contains different diagnostic information. 


Note: On the Log tab, make sure to include all of the recent events so that we can see your full recent history. Each event has a timestamp next to it. 


3. Click the "Clear log" button at the top right to clear all of your logs.


4. Visit the Contently Settings page in WordPress, open the correct integration, and click the "Update" button under your API key.


5. Return to the "Log" page and take a screenshot of the screen. Make sure the screenshot includes the two events shown in the screenshot below.


6. Send all four pages of screenshots to the Product team at so that we can look into the logs for you.


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